Terms & Conditions

About Us
Posh Eyes is a tradename of EyeCare Services Ltd. The Company has many years experience in online sales of contact lenses and prescription glasses, which has enabled it to understand what constitutes "good customer service". We have built a reputation for going the extra mile to ensure that customers receive the service to which we believe they are entitled. We rely on your feedback to continuously improve on the service we provide to you and welcome your comments on how you feel we are performing.

Please contact us at:

Posh Eyes
Westbury House
52 French Laurence Way
Chalgrove Oxford OX44 7YF
United Kingdom
Phone: 01865 400384
Fax: 01865 891322
Email: [email protected]
VAT Registration Number 805323264

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order. We accept Visa, Mastercard, Maestro, SOLO, American Express and JCB. You must pay for the items you purchase at the time you place your order. You will receive confirmation of your order to indicate that we have received your order. It does not indicate that a contract exists between us. We will accept your order, and hence a contract will be created between us, when we receive payment from you. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

You must be 16 or over to order contact lenses and glasses from Posh Eyes, and you must not be registered blind or partially sighted. You must not order on behalf of someone else, whether under or over 16 years of age. To purchase contact lenses you must have been provided with a contact lens prescription given to you by a registered optician within the last year, By law in the UK Posh Eyes can only supply contact lenses on receipt (electronically or otherwise) by Posh Eyes of an original contact lens prescription, or by Posh Eyes verifying a contact lens prescription with the prescribing optician. Posh Eyes maintains ownership of all contact lenses until receipt by Posh Eyes of a valid, original contact lens prescription, or until Posh Eyes has verified the existence of such a contact lens prescription with the prescribing optician. We recommend customers seek advice from their optician before ordering a different type of lens than the type included on their contact lens prescription. If we are not able to complete your order because you have not been issued with a contact lens prescription by your optician within the last year, we reserve the right to charge an administration fee of £4.99, and is levied irrespective of whether the order is cancelled within the statutory cancellation period. Contact lens customers whose opticians are based outside the UK must email or fax their original contact lens prescription to Posh Eyes. To purchase glasses, you must have a prescription given to you by an registered optician following an eye test conducted within the last 2 years. A single box of contact lenses contains lenses of only one prescription. A customer with different prescriptions for each eye should purchase at least two boxes of lenses if he/she requires lenses for both eyes.

If you order prescription glasses we also require your Pupillary Distance, sometimes known as PD (which is the distance between your pupils measured in millimetres). This measurement only takes a minute or two to take by your optician. Before you order your glasses from us please ask your optician to measure your PD, either at the time of your eye test or afterwards. We can measure your PD from and old pair of your glasses for which there is a charge of £6.00 including VAT. This is added to your total payable when we send your new glasses to you. Please note that prescription sunglass lenses do not have the brand logo.

If you require bifocal, varifocal or progressive glasses, or lenses with prism measurements, you will need to visit us in Oxford or one our partner opticians for us to take the necessary measurements. Please contact us in advance to arrange an appointment. Each of the goods will be accompanied by details of your order. Please check these details carefully before using the goods, and contact us if the details do not match those on your original order.

The Posh Eyes Plan
If you sign up to the Posh Eyes Plan your initial order is payable by payment card/payal. Future contact lenses are paid by Direct Debit.. Equal monthly Direct Debit payments are made in advance of lenses being sent so that full payment has been made at the time of despatch of lenses. Posh Eyes will notify members by email at least 10 days in advance of the first payment by Direct Debit, of the amount to be collected. Posh Eyes will also notify members by email at least 10 days in advance of any changes in the amount to be collected by Direct Debit. Direct Debit collections will be made at or near the end of the month prior to delivery. Members must inform Posh Eyes in writing of any changes to their prescription details at least 5 working days in advance of when their next delivery is due. A member is responsible for the return of lenses and solutions to Posh Eyes, including payment of carriage costs, in the event that the member fails to inform Posh Eyes of a change in prescription. Posh Eyes may also charge a handling and delivery charge of up to £5.00 inc. VAT for resending lenses to these members. Members may cancel their membership of the Posh Eyes Plan at any time by providing at least 5 working day notice. Posh Eyes will contact members if a new prescription is due. Members should notify Posh Eyes by email, of details of their latest contact lens prescription.

NHS and Eyecare Vouchers
Posh Eyes accepts NHS and Eyecare (Accor) vouchers for customers to redeem against their purchases of contact lenses and glasses. Posh Eyes must receive original completed vouchers from customers in order for the value of the voucher to be redeemed, and for goods to be sent. Posh Eyes has the right to charge for full payment of purchases in the event that NHS vouchers are not received within 2 weeks of order placement.

Reglazing
Posh Eyes is able to reglaze your existing frame with new lenses. As Posh Eyes is not supplying a frame in a reglaze, all reglazes are carried out at owners' risk and Posh Eyes is not liable for loss of or damage to customers' frames as a result of the reglaze process. Frames made of unusual materials (e.g. genuine horn and genuine tortoiseshell), or require specialist reglazing (e.g. some types of Lindberg rimless frames) are subject to additional reglazing charges. Reglazing is available to UK customers only.

Shipping And Handling
Standard shipping to UK addresses is by Royal Mail Tracked (insured for £100) which is charged at £5.00 for orders below 2Kg. We recommend Royal Mail Special Delivery for orders above £100. Posh Eyes accepts no responsibility for losses above £100.00 where Royal Mail Tracked is chosen by customers. To insure against loss, customers must choose Royal Mail Insured as the Class of Service at checkout. Posh Eyes is not responsible for losses due to incorrect delivery addresses, including post codes. Posh Eyes does not take responsibility for items lost in transit where the recipient does not reside at the delivery address. Overseas orders are despatched by either Royal Mail International Signed For, International Tracked, Airmail, or Surface Mail. Posh Eyes is not responsible for any duties or taxes which may be payable by countries outside the United Kingdom. Customers must arrange for redelivery of overseas orders which are returned to Posh Eyes because of failure of customers to meet local Customs requirements (e.g. failure to complete local Customs forms or failure to pay local Duties and Taxes). All contact lens solutions are despatched by Royal Mail Tracked. Posh Eyes is not able to ship contact lens solutions outside the UK. When an order is placed on the Posh Eyes website, a customer has the opportunity to save his/her order details (not payment details), to assist with future purchases. All orders placed online include a £5.00 online discount.

Delivery Schedule
Contact Lenses sent by Royal Mail generally arrive within 7 working days from placement of order. Toric lenses (i.e. lenses for astigmatism) may take longer (up to 10 working days). However our lead time is an estimate and not a guarantee, and we cannot be held responsible for delays caused by our suppliers. In the unlikely event that we feel we are unable to deliver an order within 7 working days, we will contact the customer to determine the course of action he/she wishes to take, which will include the option to cancel the order. Single vision full-rimmed and semi-rimless glasses are normally despatched within 14 days from receipt of order. Rimless glasses are normally despatched within 21 days. Please allow 21 days if your prescription is such that your lenses have to be specially made for you (known as surfaced lenses). Please allow 7 working days for delivery of a trial frame. If you are redeeming an NHS Voucher against your purchase of glasses, you should allow 14 days from when we receive your Voucher to despatch of your glasses. If you order varifocal or bifocal glasses, please allow 21 days from the time when your varifiocal/bifocal measurements are taken at one of our partner opticians to when we despatch your glasses. If purchasing contact lenses, Posh Eyes will confirm your prescription details with your optician who conducted your original eye test or contact lens fitting. Trial Frames are available to UK customers only. Tax Charges All our prices are inclusive of VAT at 20.00% except where delivery is to an address outside the EU. Posh Eyes is not responsible for payment of local import and sales taxes and customs charges for goods delivered to countries outside the EU.

Card Security
When the order is placed at our website, card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. If you join the Posh Eyes Plan and pay by Direct Debit, you are covered by the Direct Debit Guarantee. This means that if an error is made by Posh Eyes or your bank, you are entitled to a full and immediate refund from you bank of the amount paid. Guarantee Our maximum liability (and that of our employees, agents, and subcontractors) to you in connection with any physical damage caused to your property through the negligence of us (or our employees, agents and subcontractors) wiill not in any circumstances exceed £10,000. In all other cases, our total liability will not exceed the price of the goods or services to which the claim relates.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01865 400384 or fax us on 01865 891322 or write to us at Westbury House 52 French Laurence Way Chalgrove Oxford OX44 7YF

Privacy Policy
Posh Eyes does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart to store delivery addresses. Cookies are text files that are held on the hard disk of your computer, so that we can remember who you are. When you visit our website we will send a Cookie to you. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. We will ensure that our employees shall, at all times, comply with the provisions of the Data Protection Act 1998 in relation to data received from you in relation to this contract and shall only process personal data received from you where necessary to fulfil our obligations under this contract. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service

Returns Policy
We are unable to accept returns of glasses unless they are faulty or damaged. However, you have the right to cancel your order within 7 days of placement. You may be charged for any customisation of your glasses, including sunglass clip-ons (e.g. manufacturing of the lenses) from the date you placed your order. You may cancel your contact lens order your within 10 working days of receipt of your lenses. You must then return the goods to us within 28 days of placement of your order. You will receive full credit for your order less £4.99 associated with the administration of contacting your optician to confirm your prescription details (please see Making a Purchase section above). If the reason for return is due to an error on our part, we will refund the cost of carriage. Otherwise the purchaser is responsible for returning the goods and is liable for any lost in transits. We strongly recommend that recorded delivery is used to return goods to Posh Eyes. Returned goods must be in their original unopened boxes and in as-new condition. Refunds are limited to the value of the order. Posh Eyes will send trial frames to UK addressses only, and frames must be returned to Posh Eyes within 7 days of receipt. Payment Unlike many online retailers which take payment at the time of an order, Posh Eyes only takes payment from card paying customers at the time of despatch of goods. Unfortunately Paypal does not offer a facility to defer payment until time of despatch.